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Privacy Policy

This privacy policy applies to the use of Berwaldhallen's website, our services, and marketing. Berwaldhallen is the concert hall of Sveriges Radio and is the home stage for the two ensembles, the Swedish Radio Symphony Orchestra and the Radio Choir. At Berwaldhallen, we want you to feel secure when you provide us with your personal data

General information

This privacy policy applies to the use of Berwaldhallen’s website, our services, and marketing. Berwaldhallen is the concert hall of Sveriges Radio and is the home stage for the two ensembles, the Swedish Radio Symphony Orchestra and the Radio Choir. At Berwaldhallen, we want you to feel secure when you provide us with your personal data. This privacy policy explains how we collect, use, disclose, and store your personal data, as well as how we ensure that your personal data is processed in accordance with applicable legislation. It is important to us that you read and understand this privacy policy and feel secure with how we handle your personal data. The policy applies to Berwaldhallen’s operations and the following websites: www.berwaldhallen.se, www.balticseafestival.com

Who is the Data Controller?

Berwaldhallen is owned by Sveriges Radio with organization number 556419-3232 and postal address Oxenstiernsgatan 20, 115 27 Stockholm (referred to as “Berwaldhallen” in this policy). Berwaldhallen is the data controller for the processing of personal data.

In which situations do we collect Personal Data, for what purpose, and on what legal basis do we process your Personal Data?

Berwaldhallen collects and processes the following categories of personal data about you as a customer or potential customer when you visit our website, make a purchase, attend an event, contact customer service, subscribe to our newsletter, or apply for a job with us.

When you visit our website, we process personal data in the form of functional (necessary) cookies and your IP address. If you consent to other voluntary cookies used for visualizing usage, for statistics, and for improving the performance of our website, we also process personal data in the form of cookies for these purposes. Separate information about both necessary and voluntary cookies can be found in Berwaldhallen’s Cookie Policy.

When you make a purchase of a ticket to an event with us via phone, we may process the following personal data about you:

  1. Name
  2. Address
  3. Country
  4. Phone Number
  5. Email Address
  6. Product Information (event name, booking number, etc.)

Purchase of Tickets via Our Website

Purchases of tickets via our website are handled by our ticket provider Tixly, whose privacy policy is available on their website. The purpose of processing your personal data is to manage your order, such as sending tickets, providing event information, and compiling statistics. The legal basis for Berwaldhallen’s processing of personal data is to fulfill Berwaldhallen’s contractual obligations to you as a customer.

Event Changes and Cancellations

We will send information about major artist or program changes, or any potential concert cancellations, to all ticket holders for the affected event, primarily via email or, in special cases, via SMS.

Attending an Event

When you attend an event, we only handle the personal data you provide us during your visit. This usually means information confirming that you have a valid ticket. The purpose of processing this data is to manage your order. The legal basis for Berwaldhallen’s processing of personal data is to fulfill Berwaldhallen’s contractual obligations to you as a customer.

Contacting Customer Service

When you contact our customer service, we process the personal data you provide or have provided when ordering your ticket, as well as any information you give us. The purpose of processing this data is to manage your order. The legal basis for Berwaldhallen’s processing of personal data is to fulfill Berwaldhallen’s contractual obligations to you as a customer. If you contact us solely for information about events and provide personal data, we process this data based on Berwaldhallen’s legitimate interest in assisting you with your inquiry.

Subscribing to Our E-Newsletter

When you subscribe to our e-newsletter and consent to receiving information about upcoming events and offers, we process the following personal data about you:

  1. Email Address
  2. Phone Number
  3. Address
  4. Geocoordinates of the Address (from subcontractor)
  5. Age (from public records)
  6. Gender (from public records)
  7. Click Data from newsletters
  8. IP Address

Purpose of Processing

The purpose of processing your data is to fulfill your request to receive our e-newsletter with information about upcoming concerts. We aim to tailor the information and offers to create a newsletter that is interesting and relevant to you in your area. We process your data based on the consent you provide when you subscribe to our newsletter.

You can unsubscribe at any time by using the unsubscribe link found at the bottom of all our newsletters.

Job Applications

If you apply for a job with us, such as a salesperson, usher, or similar position, we process the personal data you provide in your application based on the legal ground of Legitimate Interest.

From which sources do we collect information about you as a customer?

Berwaldhallen collects personal data directly from you when you place an order, visit our website, contact our customer service, click on links in digital marketing communications, or apply for a job with us.

In addition to the information that Berwaldhallen collects from you, we may also collect personal data from third parties, i.e., one of our subcontractors who provide information from public registers. We may combine this data with other registers for the above purposes and to maintain good customer and register management. For example, we may update address information through retrievals from private or public registers.

How long do we store personal data?

We only store your personal data for as long as it is necessary to fulfill the purposes for which the data is processed. We regularly conduct reviews and delete or anonymize personal data that is no longer necessary for our purposes.

The duration for which we retain your data depends on the situation in which you provided the information.

  1. Visiting our website – You choose which cookies you consent to and can remove them at any time. See our Cookie Policy for more information.
  2. Making a purchase – Information you provide when making a purchase is stored for three (3) years.
  3. Attending an event – Information you provide when attending an event is stored for three (3) years.
  4. Contacting our customer service – Information you provide when contacting customer service is stored for three (3) years.
  5. Subscribing to our newsletter – Information you provide when subscribing to our newsletter is stored until you withdraw your consent.
  6. Applying for a job, such as a salesperson or host – Application documents are stored for up to three (3) years before they are deleted.

Can we share your information with others?

In our operations, we collaborate with various partners to offer the best possible service and develop our business. For them to perform certain tasks for us, we need to share your personal data with them. However, they do not receive any independent rights to your personal data beyond those we have in this policy.

Data Processors

When a supplier processes personal data on our behalf, we have a so-called data processing agreement with the supplier. Such an agreement clarifies that the supplier handles the personal data on our behalf and in accordance with our instructions, and that they undertake to comply with applicable regulations for the processing of personal data. The purpose of the data processing agreement is to ensure that your personal data is as secure with our suppliers as it is with us.

We only share data with suppliers who play a role in the operation of our business.

We engage data processors for, among other things, the operation of our website and ticketing system, statistics, newsletter distribution, subscription registers, and for measuring traffic and user behavior on our website. When we send postal mailings, addresses may be handled by printing or distribution companies.

Other Recipients

We do not disclose your information to any third party other than as stated above.

We protect your personal data with adequate safeguards

We are committed to ensuring that your personal data is securely stored and have implemented the security measures we deem necessary to protect your information. Only relevant personnel can read and process the respective personal data.

Where do we store personal data?

Personal data about you as our customer is stored by us in Sweden and within the EU or the European Economic Area (EEA). For certain purposes, data processors may be used who may process data in countries outside the EU/EEA. In these cases, it is ensured that the data is handled securely and with an adequate level of protection comparable to that offered within the EU/EEA. As data controllers, we are responsible for taking reasonable legal, technical, and organizational measures to ensure that the protection of personal data achieves an adequate level of protection according to GDPR 2016/679.

Your Rights

We are responsible for ensuring that your personal data is processed in accordance with applicable legislation, and we adhere to the rules and principles of the General Data Protection Regulation (GDPR), which grants you rights that you can contact us to exercise or if you have any questions.

The GDPR grants you the following rights:

  • Right to access your personal data – Information about what data we process about you.
  • Right to rectification of your personal data – Update or add missing information.
  • Right to erasure of your personal data – Except for data we need to fulfill legal obligations, such as establishing or defending legal claims.
  • Right to object to certain types of processing – For example, processing of personal data for direct marketing.
  • Right to data portability – Transfer of personal data to another data controller.
  • Right to restriction of processing – Limit certain processing, such as incorrect personal data.

Om du tycker att dina personuppgifter har behandlats på ett felaktigt sätt vänligen kontakta oss och beskriv ditt ärende. Du kan en gång per år få information om hur dina personuppgifter behandlas. Kontakta oss på biljettkontoret.berwaldhallen@sverigesradio.se för att begära registerutdrag. Du har rätt att kontakta tillsynsmyndigheten om du anser att vi inte har behandlat dina personuppgifter enligt Dataskyddsförordningens regler och principer. Kontaktuppgifter till tillsynsmyndigheten finns tillgängliga på imy.se.

Application and Amendment of the Privacy Policy

The latest updated version of our privacy policy is available on our website. Our privacy policy applies at all times in the form and content published on the website. We reserve the right to update the privacy policy as needed and may inform you if there are significant changes to the privacy policy.

Contact Information

If you have any questions about this privacy policy or if you would like more information about our processing of your personal data, please contact our customer service at the email address biljettkontoret.berwaldhallen@sverigesradio.se.